Returns Policy

Our policy is full refund for all non-worn products for 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer

• All product can be returned within 30 days of Delivery

• Repackage your products

• Email us with your intent to return your purchase at info@smoothalpaca.com

• We'll email you a authorization number to track your return

• Drop off at your nearest post office 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@smoothalpaca.com and send your item to: www.alpacafashion.com, 18300 W. Alameda Pwky, Golden CO 80401, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping

To return your product, you should mail your product to: www.alpacafashion.com.  Phone: 720-539-7768 Email: info@smoothalpaca.comYou will be responsible for paying for your own shipping costs for returning your item.  Receiving a Refund

Please allow 7 days to see your refund Will refund or give store credit Returns received after the 30 day return window will receive store credit only